Privacy Policy
Last updated: January 1, 2025 · Effective: January 1, 2025
Welcome to AI SKI, operated by TheMadHacker LLC ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the rights you have.
1. Who We Are
AI SKI is a platform and service provided by TheMadHacker LLC. For any privacy-related questions, please contact us at [email protected].
2. Information We Collect
2.1 Information You Provide
- Contact form submissions: name, work email, resort/company name, topic, and the message you send.
- Account and billing information when you subscribe to a paid plan.
- Communications we receive from you (email, support tickets, demos).
2.2 Information We Collect Automatically
- Device information (browser type, operating system, device type).
- Usage data (pages visited, time spent, referring site) via cookies and similar technologies — see our Cookie Policy.
- Approximate geographic location (country-level) derived from your IP address.
2.3 Information We Receive From Your Resort Systems
- When you integrate AI SKI into your resort operations, we access data you authorize — such as point-of-sale, booking, lift-ticketer, and weather feeds — typically via secure, read-only connections.
- This operational data is used solely to run the AI models and services you request and is never sold.
3. How We Use Your Information
- To respond to your inquiries and process your requests.
- To provision, operate, and improve the AI SKI platform.
- To train and calibrate our AI models (anonymized and aggregated where possible).
- To communicate about your account, updates, security, and billing.
- To protect against fraud and abuse and to comply with legal obligations.
4. Legal Basis & Consent
We process personal data on the basis of contract performance, our legitimate business interests, your consent (where required), and legal obligations. EU/EEA users may reference GDPR; California residents may reference CCPA/CPRA — see your rights below.
5. Data Sharing & Disclosure
- Service providers: We share data with trusted third-party processors (hosting, email, analytics) who are bound by confidentiality obligations.
- Business transfers: In connection with a merger, acquisition, or sale of assets.
- Legal requirements: When required by law, subpoena, or to protect our rights and users.
- We never sell your personal data to advertisers or data brokers.
6. Data Retention
We retain personal data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Contact form inquiries are retained for up to 3 years. Operational resort data is retained for the duration of your subscription and a short grace period thereafter.
7. Data Security
We implement industry-standard technical and organizational measures — encryption in transit (TLS) and at rest, access controls, and regular security reviews — to protect your data. Enterprise plans include a full security review and Data Processing Agreement. Please note that no internet transmission is 100% secure.
8. International Data Transfers
We may transfer and process personal data in countries outside your country of residence. We ensure appropriate safeguards, including Standard Contractual Clauses, are in place.
9. Your Rights
- Access, correct, or delete your personal data.
- Restrict or object to processing.
- Data portability.
- Withdraw consent at any time.
- File a complaint with your supervisory authority.
To exercise any of these rights, email [email protected].
10. Children's Privacy
AI SKI is a B2B service directed at businesses, not children. We do not knowingly collect personal data from individuals under 16 (or the applicable age of consent).
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect changes.
12. Contact
TheMadHacker LLC — AI SKI
Email: [email protected]